FAQ

How We Do Business

Frequently asked questions

How Long will my cleaning take?


The cleaning takes 1.5 – 2 hours with two cleaners, it might take longer depends on the condition of the house. The first cleaning usually take longer we will assess once we see the house for a better estimation.




Dates and Hours of operation


We work Monday through Friday 8:00am – 4:00pm and Saturday from 8:00 am – 12:00 pm.




Do I need to provide cleaning products, vacuum cleaners and mops?


We provide all the equipment and cleaning products. We can provide green products upon request as well.




Can I leave a tip to the cleaners?


You don’t have to leave a tip, but if you do it will be welcomed.




How do I pay?


You can play with cash, check, Venmo, PayPal, Zelle or credit card. Payment is due at completion of each cleaning service.




Are there rescheduling & cancellations fees?


We do not charge a cancellation or rescheduling fee. We do ask to please let us know 24 hours ahead of time if you need to cancel or reschedule your cleaning




Can we re-call the cleaners to have something rectified if something was not done properly or missed at no charge?


We will rectify areas that where not done properly or if they were missed on the initial cleaning at no charge to you. We need a 24-hour notification of such incident. We will reschedule as soon as possible.




Do I need to be at home?


You don’t need to be at home for the team to clean your house. You can leave us the key in a strategic place or give us a spare one.

If you would like to be at home for the cleaning, it’s OK




Pets


Pets can be present, depending on the pet it might need to be secured in a specific area for the cleaning to take place, it all depends on the pets.

We reserve the right to end or cancel a cleaning if the pet becomes aggressive.




How many cleaners come to the house?


We work in teams of 2 or 3. All of our cleaners will have the opportunity to clean your house.

We will do our best to keep the same team assigned to your house, at all cleanings there will be a cleaner that has worked the house previously.




Are you Licensed, insured and bonded?


We are a Licensed, Insured and bonded cleaning service.




Inclement Weather


We will be closed for business when weather conditions present unsafe driving conditions for our team.




Holidays


Zuper Cleaning Service does not work on the following holidays:

Labor Day

Independence Day

Thanksgiving

Christmas Day

New Year




Areas Served


Zuper Cleaning Service Serves the Greater Seattle Metro Area Including

Bothell

Bellevue

Edmonds

Everett

Kenmore

Kirkland

Lynnwood

Mill Creek

Mercer Island

Mountlake Terrace

Mukilteo

Redmond

Sammamish

Seattle

Shoreline





Our Company

We are a Family Operated Cleaning Service experienced housekeepers, we offer professional cleaning services for: residential, commercial, deep cleaning, monthly, twice a month, every 3 weeks, move- in/move- out, renovation, full housecleaning services, weekly or occasional cleaning. 

Address

20121 8th Pl W,

Lynnwood, 98036

(206) 242-4404

zuper7@hotmail.com

Operating Hours

Residential Service Hours:

Monday - Friday: 8:00 am to 4:00 pm

Saturday: 8:00 am to 2:00 pm

Commercial Service:

Flexible Hours

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